CourtBeam legal
Privacy Notice
This Privacy Notice applies to the CourtBeam website, staff application, player portals, mobile applications, club-branded applications, and support. A club may publish a separate notice for its own player records.
Need account deletion instructions? Read the account deletion guide.
Information we collect
We collect account details such as name, email, phone number, sign-in provider, verification status, and account identifiers; club details such as legal/display name, address, country, currency, staff roles, courts, policies, waivers, and billing contacts; and activity such as bookings, events, memberships, receipts, support requests, audit records, and consent timestamps.
We also collect technical information needed to operate and secure the service, including IP address, device and app information, operating-system and app version, request IDs, crash diagnostics, security events, cookies, and push-notification tokens. Stripe provides payment tokens and transaction references; CourtBeam does not store full card numbers or CVV.
How we use information
We use information to authenticate accounts, provide club software, find and hold availability, confirm or cancel bookings, process payments and refunds, send transactional messages and requested push notifications, maintain audit and security records, provide support, prevent abuse, and comply with law.
Optional marketing, analytics, advertising, SMS, and push processing use consent where required. Do not submit health information, government identity documents, passwords, or unnecessary sensitive information in free-form notes.
App and website usage reports
CourtBeam records app opens, sessions, the names of common screens visited, platform, selected club, and an installation identifier to understand how players use the service. When you sign in, this activity is associated with your account to measure new and returning players. Guest activity may also be recorded. These usage events do not include screen contents, messages, search text, or payment-card details.
We combine usage totals with booking, event-registration, and payment records to help clubs understand participation and improve their services. Authorized club owners and managers receive aggregate usage reports for their own club. For club-branded apps, we also receive aggregate download reports from Apple and Google. These reports do not identify who downloaded an app, and shared CourtBeam app downloads are not attributed to individual clubs.
This first-party reporting does not use advertising identifiers or track activity across other companies’ apps or websites. Account deletion removes account-linked usage records; aggregate totals that do not identify you may remain. You can contact support@courtbeam.com to exercise the privacy rights described below.
Sharing
We share information with the selected club and its authorized staff according to the club’s permissions; Firebase/Google for authentication and infrastructure; Stripe for payments, Connect, billing, and tax services; Mailgun for email; notification providers when requested; and carefully selected Google Cloud, Vercel, Cloudflare, security, support, and professional providers.
Providers may process information in other countries. We use contractual, technical, and organizational safeguards and adopt an appropriate transfer mechanism where required.
Retention and your choices
We keep information only as long as needed for the stated purposes, account and security integrity, fraud prevention, disputes, tax/accounting, and legal obligations. Financial and audit records may remain after account closure. Approved deletion requests anonymize player profiles where legally and operationally possible.
Depending on location and applicable law, you may request access, correction, export, deletion, restriction, objection, portability, or withdrawal of optional consent. Marketing email includes an unsubscribe option; transactional messages may continue when necessary to provide the service.
Cookies, children, and security
Strictly necessary cookies support sessions, security, and preferences. Optional analytics or advertising technologies require applicable consent and must use anonymized or aggregated conversion events. CourtBeam is not directed to children under 13; clubs must use an approved parental-consent and youth-safety process before collecting child information.
We use role-based access, authentication, encryption in transit and at rest where provided by our infrastructure, logging, backups, and least-privilege controls. No system is risk-free; we investigate suspected incidents and provide notices required by applicable law and contract.
Contact and changes
We publish a new effective date for material changes and request new consent when law requires it. For privacy questions or requests, contact support@courtbeam.com.